Service Desk Management - Services
accelerates the decision making process and maps your IT initiatives to real business needs.
In order to boost management visibility into IT service management, Datakraft uses advanced analytics and dashboards. This method helps drive accountability for service quality, reduce risk, and connect IT investments to business productivity goals.
The finest service desks manage information delivery by implementing ITIL (Information Technology Infrastructure Library) best practizes. The primary point of contact for any IT inquiries in an organization is the service desk.
The administration and control of incidents, the life cycle management of all service requests, and customer communication are our top priorities for the service desk process.
The purpose is to:
- Minimizing business impacts of service failures
- Proactively managing use of the IT network of ITIL best practices
- Resolving incidents and requests with minimal delay
- Communicating with the end user
- Manage and Analyze Data to make Service Improvement plans.
- Generating MIS